Educating Customers About The Coverages We Offer

 At A10K Inc., we do our best to educate insureds about the various coverages we offer. A policyholder had contacted us about a potential claim relating to a sewage leak on their driveway. However, the Sewer Back up wording/definition on the client’s policy excluded roadways, parking lots, and/or other exterior paved surfaces. We had advised the insured about what the coverage includes and excludes before issuing the policy, and for the purpose of this claim. In result, the client understood that the claim in question was a maintenance issue as opposed to the backing up or overflow of water within the sewer system.